1. No physical shipping
Skillvard’s current programmes are educational services delivered through classes, mentoring, communication channels and digital materials. No physical product is shipped unless a programme description expressly says otherwise. Consequently, conventional shipping, return and product-exchange terms do not apply to these services.
2. Digital delivery and onboarding
After successful payment and enrolment verification, onboarding or access instructions are ordinarily sent to the phone number, WhatsApp account or email address provided by the customer within 2 working days. The class start date and schedule are communicated separately for cohort-based programmes.
3. Missing access
If you have paid but have not received confirmation or access within the stated period, contact hello@skillvard.com or call +91 81293 10715 with the learner’s name and payment reference.
4. Batch or programme changes
A request to move to another available batch or programme is reviewed according to seat availability, progress already made, fee difference and the terms communicated for that programme. Such a change is not a physical-product exchange.