1. Who controls your information
SKILLVARD INTERNATIONAL LLP, LLPIN ACZ-5861, is responsible for personal information collected through this website, enquiries and enrolments.
2. Information we collect
- Name, age or date of birth, and parent or guardian details where applicable.
- Phone number, email address, postal address and preferred language.
- Course enquiries, educational details, enrolment records and communications.
- Payment status, amount, transaction reference and invoice information.
- Website usage information such as device, browser, pages visited and referral source.
Payment credentials are processed by our authorised payment provider. We do not receive or store complete card numbers, bank login details, UPI PINs or lender KYC credentials entered directly in the provider’s checkout.
3. How we use information
- Respond to enquiries and recommend suitable programmes.
- Process enrolments, payments, receipts, support and refunds.
- Deliver classes, mentoring, materials and service communications.
- Maintain records, prevent fraud and comply with legal obligations.
- Improve our website, programmes and customer experience.
- Send promotional messages only where permitted; you may opt out at any time.
4. When information is shared
We may share the minimum necessary information with tutors and service staff, hosting and communication providers, analytics services, payment gateways, banks or finance providers selected by you, professional advisers, and public authorities where legally required. These parties process information for the relevant service or legal purpose and are not authorised to use it for unrelated purposes.
5. Retention and security
Information is retained only for as long as needed to provide services, resolve disputes, meet accounting and legal requirements, and protect legitimate business interests. We use reasonable administrative and technical safeguards, but no internet transmission or storage system can be guaranteed completely secure.
6. Your choices and rights
You may ask to access or correct your information, withdraw optional consent, stop promotional communications, or request deletion where retention is not legally required. We may need to verify the requester before acting.
7. Children’s information
Where a learner is under 18, a parent or lawful guardian should make the enrolment and provide the required consent. We use a minor learner’s information only to deliver and administer the requested educational service.
8. Contact
For a privacy request, email hello@skillvard.com or use the information on our Contact Us page.