1. Requesting a cancellation
Please contact us promptly at hello@skillvard.com or +91 81293 10715 with the learner’s name, programme and payment reference. A request is not complete until we acknowledge it.
2. Non-refundable government fees and service charges
Government, examination-board, registration, application, certification or other statutory fees paid to a government authority or third party on the learner’s behalf are strictly non-refundable once paid or remitted.
Skillvard service charges are also non-refundable. These include charges for counselling, application assistance, registration support, document processing, onboarding, mentoring, academic support and related administrative services. Any refund eligibility described below applies only to the refundable portion of the programme fee, after excluding government fees, third-party fees and Skillvard service charges.
3. Refund eligibility
Unless a different written term was shown for the selected programme, a cancellation requested within 7 calendar days of payment and before course access, learning materials or scheduled classes have begun is eligible for a refund. Gateway charges or other non-recoverable third-party charges may be deducted where permitted and disclosed.
Once digital access has been issued, materials have been supplied, or the first scheduled class or mentoring session has begun, fees are ordinarily non-refundable because delivery of the educational service has commenced. This does not limit remedies available for a service that was not delivered as promised.
4. Duplicate or incorrect payments
A verified duplicate payment or amount collected in error will be refunded in full to the original payment method. Please share the relevant transaction references so we can verify the payment.
5. Programme cancellation by Skillvard
If we cancel a paid programme and cannot provide a suitable replacement or rescheduled option, the amount paid for the undelivered service will be refunded.
6. Refund processing
Approved refunds are initiated to the original payment method within 7 working days. The bank, card issuer, UPI provider or EMI provider may take additional time to credit or adjust the amount. EMI and pay-later refunds are also subject to the finance provider’s settlement and loan-adjustment process.